Work schedules in Bitrix24
Nov 2, 2024 1:57:11 GMT -5
Post by habiba123820 on Nov 2, 2024 1:57:11 GMT -5
Bitrix24 has a full functionality that allows you to get answers to any questions related to the tools within the CRM system.
There are two ways to get a comprehensive answer to various questions:
With the help of articles written by 1C-Bitrix24 developers;
By contacting the Bitrix24 technical support chat.
How to call Bitrix24 support service?
Users with boxed or cloud solutions can only consult specialists via online chats. Making calls is not possible.
For any technical wordpress web design agency questions, you can contact us via a special bot. We will talk about the process of installing the support module later in the article.
How to write to Bitrix24 technical support?
You can contact Bitrix 24 technical support both in the boxed and in the cloud solution.
In the cloud version, Bitrix24 administrators and users with the "integrator" role can create a request using:
After opening the chat, you will receive an accompanying message with recommendations for composing future requests. You can ask your question in the usual chat interface.
Be careful! The official Bitrix24 support account has a blue name and icon. This is important because when searching, you may come across different users and open lines with similar names.
For boxed solutions, Bitrix24 technical support is activated through the administrative panel.
Administration
To connect the chat, go to the section “Administration” → “Settings” → “Product settings” → “Module settings” → “Bitrix24 chatbots”.
Inside the section, check the box next to “Bitrix24 Support in the Box” and click the “Save” button.
Installing the bot
After installing the bot in the administrative part of the box, you will need to activate it in the chat.
During activation the following data is checked:
Access to servers from both sides (client network and Bitrix24 server);
Current license for the boxed solution;
Permission to configure open lines.
Errors
If errors occur, a corresponding message will be displayed in the chat.
Once connected, you will be able to communicate with technical support in the familiar interface.
How to correctly formulate a question for Bitrix24 technical support?
To compose a correct request, it is important to clearly formulate your question and provide as much input data as possible - this will make it easier for the specialist to understand the essence of the problem and help resolve the issue.
To avoid additional questions from Bitrix 24 support, use the following recommendations:
1
When composing your request, do not forget to include links to the sources you used to try to find the answer yourself. This way, you will not receive links to articles instead of an operator's response.
2
Try to avoid providing data that is irrelevant to the question at hand. Too much information can affect the time it takes to resolve the issue.
3
Please provide the following information in your request:
Your final expectations. There are cases when the correct operation of the system can be perceived by users as an error.
A visual demonstration of the alleged error. For this, you can attach screenshots.
Sequences of actions that could lead to the problem.
There are two ways to get a comprehensive answer to various questions:
With the help of articles written by 1C-Bitrix24 developers;
By contacting the Bitrix24 technical support chat.
How to call Bitrix24 support service?
Users with boxed or cloud solutions can only consult specialists via online chats. Making calls is not possible.
For any technical wordpress web design agency questions, you can contact us via a special bot. We will talk about the process of installing the support module later in the article.
How to write to Bitrix24 technical support?
You can contact Bitrix 24 technical support both in the boxed and in the cloud solution.
In the cloud version, Bitrix24 administrators and users with the "integrator" role can create a request using:
After opening the chat, you will receive an accompanying message with recommendations for composing future requests. You can ask your question in the usual chat interface.
Be careful! The official Bitrix24 support account has a blue name and icon. This is important because when searching, you may come across different users and open lines with similar names.
For boxed solutions, Bitrix24 technical support is activated through the administrative panel.
Administration
To connect the chat, go to the section “Administration” → “Settings” → “Product settings” → “Module settings” → “Bitrix24 chatbots”.
Inside the section, check the box next to “Bitrix24 Support in the Box” and click the “Save” button.
Installing the bot
After installing the bot in the administrative part of the box, you will need to activate it in the chat.
During activation the following data is checked:
Access to servers from both sides (client network and Bitrix24 server);
Current license for the boxed solution;
Permission to configure open lines.
Errors
If errors occur, a corresponding message will be displayed in the chat.
Once connected, you will be able to communicate with technical support in the familiar interface.
How to correctly formulate a question for Bitrix24 technical support?
To compose a correct request, it is important to clearly formulate your question and provide as much input data as possible - this will make it easier for the specialist to understand the essence of the problem and help resolve the issue.
To avoid additional questions from Bitrix 24 support, use the following recommendations:
1
When composing your request, do not forget to include links to the sources you used to try to find the answer yourself. This way, you will not receive links to articles instead of an operator's response.
2
Try to avoid providing data that is irrelevant to the question at hand. Too much information can affect the time it takes to resolve the issue.
3
Please provide the following information in your request:
Your final expectations. There are cases when the correct operation of the system can be perceived by users as an error.
A visual demonstration of the alleged error. For this, you can attach screenshots.
Sequences of actions that could lead to the problem.