Optimize knowledge base People prefer to solve their problem
Dec 12, 2023 2:08:57 GMT -5
Post by account_disabled on Dec 12, 2023 2:08:57 GMT -5
Search engine optimization because Google loves to add those articles to featured snippets. Your customer service representatives to focus on more difficult tasks than answering FAQs. All you have to do is to create an SEO-optimized knowledge base. Check your support tickets to define FAQs. Use Google Analytics to find out “What is” and “How to” search query questions related to your product.
Analyze and group customer issues to answer Industry Email List each one with a separate article. Educate customers on your product If you show customers how to get the most out of your product or service, you’ll see more and more of them returning to you. Let’s count. Stat says that each 5% growth of the retention rate can increase your profit from 25% to 95%. I like the way Canva cares about its users: Canva UX They use the most popular ways to educate customers: Courses. All of them are free. Courses. All of them are free Webinars on relevant topics. Also free. Webinars on relevant topics. Also free White papers and e-books White papers and e-books Explainer videos Explainer videos Tips on a product better usage. Tips on a product better usage Improve customer onboarding It is about guiding them through the initial steps to the aha moment on using your product's features effectively. If you fail, 55% of users can ask for a refund. Discover the best practices companies implement to let users onboard autonomously: Personalized onboarding flow. Instead of forcing everyone to watch the same video, SemRush send personalized emails according to the 40 tools a user subscribed to. Know your customer preferences to help them set up a tool according to their needs.
Like ticket marketplace app Ticketmaster does: Ticketmaster Don’t leave features without any data. Always provide newcomers with example data, then offer to edit it according to their needs. Just like Grammarly does: Grammarly Let them skip a product tour and return to it later if they need, like Heap did: Heap Celebrate each step users pass on the way to their goals. For example, say something like: “.
Analyze and group customer issues to answer Industry Email List each one with a separate article. Educate customers on your product If you show customers how to get the most out of your product or service, you’ll see more and more of them returning to you. Let’s count. Stat says that each 5% growth of the retention rate can increase your profit from 25% to 95%. I like the way Canva cares about its users: Canva UX They use the most popular ways to educate customers: Courses. All of them are free. Courses. All of them are free Webinars on relevant topics. Also free. Webinars on relevant topics. Also free White papers and e-books White papers and e-books Explainer videos Explainer videos Tips on a product better usage. Tips on a product better usage Improve customer onboarding It is about guiding them through the initial steps to the aha moment on using your product's features effectively. If you fail, 55% of users can ask for a refund. Discover the best practices companies implement to let users onboard autonomously: Personalized onboarding flow. Instead of forcing everyone to watch the same video, SemRush send personalized emails according to the 40 tools a user subscribed to. Know your customer preferences to help them set up a tool according to their needs.
Like ticket marketplace app Ticketmaster does: Ticketmaster Don’t leave features without any data. Always provide newcomers with example data, then offer to edit it according to their needs. Just like Grammarly does: Grammarly Let them skip a product tour and return to it later if they need, like Heap did: Heap Celebrate each step users pass on the way to their goals. For example, say something like: “.